Eric Pulier is an author, philanthropist, and the entrepreneur. Eric Pulier studied at Harvard University, and he now lives in Los Angeles California. Eric Pulier was raised in Teaneck New Jersey, and he was a young man that loved working with computers. When he was in the fourth grade, he began to program computers, and he was able to start his own computer company when he was in high school. In 1984, Eric Pulier went on to study at Harvard University. Pulier majored in American Literature and English. Pulier worked at the Hartford Crimson as an editor, and he graduated magna cum laude in 1988.
Eric Pulier founded People Doing Things in 1981 after he moved to Los Angeles. This was a company that aided its clients with matters of education and healthcare. The company was unique, because it used technology in all of its business affairs. Even though this is something that is very well known and often done now, at the time it was very innovative and unheard-of. In 1984, he founded Digital Evolution. Digital Evolution had great success, and it later went on to merge with US Interactive LLC.
Eric Pulier wanted to be able to help chronically ill children. He created Starbright World. This is a private social network that was created specifically for these children. When these chronically ill kids go on this website, they can blog and chat with other young ones who are going through the very same experience.
Eric Pulier is an individual that truly cares for those individuals that are less advantage. Pulier is a donor to many different organizations that are nonprofit, and he is on the charity board at the Xprize Foundation. The Xprize foundation is a foundation that competes to solve the greatest challenges of humankind. Pulier also volunteers with The Painted Turtle. The Painted Turtle is a camp for kids with critical diseases.
According to Heather Ripley, the founder, and CEO of Ripley PR believes that online comments can help consumers know your business policies. Consumers are open to both positive aspects of the firm and also the negative comments about the company. The management can use the opportunity to fill gaps between the existing and potential customers. For instance, if you find that a consumer left a positive review online, a great starting point is first to respond to him/her. On the other hand, if you are confronted with a negative review, it is important not to rush to the defense.
The best way to respond a negative comment by a consumer is first to thank the customer for raising the issue and then address the issue with both professionalism and maturity. Top on priority is to forge a relationship with the person who reviewed and suggest a direct call to have a private conversation. If the customer calls to clarify his/her negative comments, offer to make it right and request for a change to revise the review if there is a change of heart.
One important tip is to know that it is mature to admit when the business did something wrong. Also, it is important to let the consumer know that the company is doing all it can to rectify the situation and take ownership of the mistake. When the consumers are convinced on the explanation and efforts made by the business, they are always ready to give the company another chance. Timely response is another important thing to consider. The best way to answer a client or sort out an issue is to exploit the opportunity before it is too late.
Ignoring negative comments is something that leaves a bad impression to the consumers too. When a potential customer is doing research on your company will eventually see the negative comments and how they were addressed. You are likely to see most reviews on sites such as Google+, Yelp, Yahoo, the Better Business Bureau and Angie’s List. Having a person dedicated to checking these reviews every week is important to ensure you have a current strategy to influence online conversation.